Privacy policy
Last updated: 17 August 2026
TradeSmart Supplies Pty Ltd trading as Living Quarters ("Living Quarters", "we", "us" or "our") respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit our website at livingquarters.com.au, purchase products from us, contact us, visit our store, subscribe to our marketing communications, interact with our advertising, or otherwise deal with us.
We operate in Australia and this Privacy Policy is intended to explain our privacy practices in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.
1. Who We Are
The entity responsible for handling your personal information is:
TradeSmart Supplies Pty Ltd trading as Living Quarters
ABN: 94648611376
ACN: 648611376
Business name: Living Quarters
Address: 7 Adam Street, Quarry Hill, VIC - 3550
Phone: (03) 5443 00 22
Email: admin@livingquarters.com.au
Website: https://livingquarters.com.au
For privacy enquiries, requests for access or correction of personal information, or privacy complaints, please contact us using the details above.
2. What Is Personal Information?
"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in material form or not.
The type of personal information we collect depends on how you interact with us.
3. Personal Information We Collect
We may collect different types of personal information depending on how you interact with Living Quarters.
3.1 Contact Information
This may include:
- Your name
- Email address
- Telephone or mobile number
- Billing address
- Delivery address
- Other contact details you provide to us
3.2 Order and Transaction Information
When you purchase from us, we may collect:
- Products purchased
- Order number
- Order history
- Product enquiries
- Billing and delivery information
- Delivery and installation details
- Payment status
- Refund and return information
- Warranty information
- Layby information
- Information relating to payment arrangements
- Communications relating to your purchase
We generally do not need to store your complete payment card number or security code.
Payments may be processed by third-party payment providers. Those providers may collect and process payment information in accordance with their own privacy policies and terms.
3.3 Customer Service Information
If you contact us by telephone, email, online form, social media, live chat or another communication channel, we may collect:
- The contents of your communication
- Your contact details
- Information about your enquiry
- Relevant order information
- Product information
- Information required to resolve your enquiry or complaint
3.4 Website and Technical Information
When you visit our website, we and our service providers may automatically collect information such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location
- Pages visited
- Products viewed
- Searches conducted on our website
- Referring website
- Date and time of visits
- Website interactions
- Shopping cart activity
- Advertising interactions
- Conversion or purchase events
- Cookie and similar technology information
3.5 Marketing Information
If you subscribe to our marketing communications, we may collect:
- Your marketing preferences
- Email address
- Mobile number where applicable
- Your interactions with marketing communications
- Information about whether communications were opened or links were clicked, where our marketing technology provides this information
4. How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order
- When you create or use a customer account
- When you contact us
- When you request a quote
- When you enquire about a product
- When you subscribe to marketing communications
- When you purchase products online or in-store
- When you arrange delivery or installation
- When you request warranty or after-sales assistance
- When you use our website
- Through cookies, pixels and similar technologies
- Through our advertising and analytics platforms
- From service providers who assist us with operating our business
- From other parties where you have authorised the collection or where permitted or required by law
Where reasonably practicable, we will collect personal information directly from you.
5. Why We Collect and Use Personal Information
We may collect, hold, use and disclose personal information for purposes including the following.
5.1 Processing Orders
We may use your information to:
- Process your order
- Confirm your purchase
- Process payments
- Arrange delivery
- Arrange installation where applicable
- Provide order updates
- Process returns and refunds
- Manage warranties
- Provide after-sales service
- Manage laybys and other payment arrangements
5.2 Customer Service
We may use your information to:
- Respond to enquiries
- Provide product information
- Assist with complaints
- Resolve delivery issues
- Resolve product or warranty issues
- Provide customer support
5.3 Operating Our Business
We may use personal information to:
- Manage customer accounts
- Maintain business records
- Maintain transaction records
- Manage accounting and financial administration
- Manage suppliers and service providers
- Improve our website
- Improve our products and services
- Analyse customer interactions
- Maintain website and system security
5.4 Security and Fraud Prevention
We may use information to:
- Detect and prevent fraud
- Detect suspicious activity
- Protect our customers
- Protect our website and systems
- Investigate security incidents
- Enforce our terms and policies
5.5 Marketing and Advertising
Where permitted by law, we may use personal information to send or display information about:
- Living Quarters products
- New products
- Special offers
- Promotions
- Sales
- Events
- Services
- Other information that may be relevant to our customers
Marketing may be provided through email, SMS, social media, online advertising or other channels.
Where required, we will obtain consent before sending certain marketing communications.
You may unsubscribe from marketing communications at any time.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to transactions or services you have requested, including:
- Order confirmations
- Invoices
- Delivery updates
- Warranty communications
- Refund information
- Important service communications
We will handle direct marketing in accordance with applicable privacy and electronic marketing laws.
6. Cookies, Pixels and Similar Technologies
Our website uses cookies, pixels, tags, scripts and similar technologies.
These technologies may be operated by Living Quarters or by third-party service providers.
We may use these technologies to:
- Keep our website functioning
- Maintain shopping cart and checkout functionality
- Remember preferences
- Understand website traffic
- Analyse website usage
- Improve website performance
- Measure advertising performance
- Measure purchases and conversions
- Create advertising audiences
- Deliver more relevant advertising
- Understand how customers interact with our website
These technologies may collect information such as:
- IP address
- Browser information
- Device information
- Pages viewed
- Products viewed
- Website interactions
- Advertising interactions
- Approximate location
- Purchase or conversion events
You can control certain cookies through your browser settings.
Disabling certain cookies may affect the functionality of our website.
7. Shopify
Our online store is powered by Shopify.
Shopify provides the ecommerce infrastructure used to operate our website, including functions such as:
- Online shopping
- Shopping cart
- Checkout
- Customer accounts
- Order processing
- Product and store functionality
When you use our website or purchase from us online, Shopify may process personal information on our behalf in connection with the services we use.
Shopify may also use cookies and similar technologies in connection with its services.
Shopify's handling of information is also governed by Shopify's applicable privacy policies and terms.
8. Google Services
We use Google services to help operate, analyse, advertise and improve our business.
Depending on the services currently enabled on our website and advertising accounts, these may include:
- Google Analytics
- Google Ads
- Google Tag Manager
- Google Merchant Center
- Google Search Console
- Google Business-related services
- Google advertising and measurement technologies
Google services may use cookies, identifiers, tags, pixels or similar technologies.
Information collected through these services may include information about:
- Website visits
- Pages viewed
- Products viewed
- Website interactions
- Device and browser information
- Advertising interactions
- Conversion events
- Purchases
- Approximate location
- Other information necessary for analytics and advertising purposes
We may use Google services to:
- Understand how visitors use our website
- Analyse website traffic
- Improve our website
- Measure advertising effectiveness
- Measure conversions
- Understand customer journeys
- Create or use advertising audiences
- Deliver advertising
- Promote our products through Google's advertising and shopping services
Google may process information in accordance with its own privacy policies and terms.
You may be able to manage certain Google advertising and personalisation preferences through Google's available privacy and advertising controls.
9. Meta, Facebook and Instagram
We use services provided by Meta Platforms, Inc. and its related companies, including Facebook and Instagram, to advertise our products, measure advertising performance and understand interactions with our website.
Depending on the services currently enabled, we may use technologies including:
- Meta Pixel
- Meta Conversions API
- Facebook advertising tools
- Instagram advertising tools
- Meta Business tools
- Other Meta advertising and measurement technologies
These technologies may collect or receive information about interactions with our website, including:
- Pages viewed
- Products viewed
- Website events
- Purchases
- Conversion events
- Device information
- Browser information
- IP address
- Advertising interactions
- Other information necessary to measure advertising performance
We may use these services to:
- Measure Facebook and Instagram advertising
- Measure conversions
- Understand website activity following advertising
- Create or use advertising audiences
- Deliver relevant advertising
- Improve our advertising
- Measure the effectiveness of marketing campaigns
Meta may combine information received from our website with information it receives from other sources and may process information according to its own privacy policies and terms.
You may be able to manage certain advertising preferences through Facebook, Instagram and Meta's available controls.
10. Online Advertising and Remarketing
We may use Google, Meta and other advertising platforms to advertise Living Quarters online.
These platforms may use cookies, pixels, identifiers and similar technologies to:
- Recognise a browser or device
- Measure advertising activity
- Measure conversions
- Understand advertising effectiveness
- Create advertising audiences
- Display advertisements that may be relevant to previous website activity
For example, if you visit our website and view a product, you may later see Living Quarters advertising on Google, Facebook, Instagram or other websites and platforms.
We may also use information about website interactions or purchases to measure advertising performance and create advertising audiences.
We do not sell customer lists as a standalone business activity.
Where required by applicable law, we will obtain consent or provide appropriate controls before using certain tracking or advertising technologies.
11. Who We May Disclose Personal Information To
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.
Depending on how you interact with us, recipients may include:
- Shopify and ecommerce service providers
- Google and related Google services
- Meta, Facebook and Instagram services
- Payment providers
- Banks and financial institutions
- Delivery and freight providers
- Installation providers
- Product manufacturers
- Product suppliers
- Warranty and after-sales service providers
- IT and technology providers
- Website and cloud service providers
- Analytics providers
- Marketing and advertising providers
- Customer communication providers
- Accounting providers
- Professional advisers
- Lawyers and legal advisers
- Insurers
- Government agencies
- Regulators
- Courts
- Law enforcement agencies
- Other parties where you have authorised the disclosure
- Other parties where disclosure is permitted or required by law
The information provided to these organisations will depend on the services they provide and the reason for the disclosure.
12. Overseas Disclosure and Processing
Some of our technology, ecommerce, advertising, analytics, payment and other service providers operate internationally.
As a result, personal information collected through our website may be stored, accessed or processed outside Australia.
Depending on the services we use, overseas recipients may include organisations located in countries such as the United States and other countries in which our service providers operate.
These providers may include Shopify, Google, Meta and other technology or business service providers.
The countries involved may change from time to time as we change or add service providers.
Where the Australian Privacy Principles apply to us, we will take reasonable steps required under applicable Australian privacy law before disclosing personal information to an overseas recipient.
Third-party providers may also have their own privacy policies explaining how they handle personal information.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, social media platforms, payment services or other online services.
If you leave our website and access a third-party website, that website will have its own privacy practices and terms.
We are not responsible for the privacy practices, security or content of third-party websites that we do not control.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
14. Social Media
You may interact with Living Quarters through social media platforms including Facebook and Instagram.
Information you provide publicly or through those platforms may be subject to the privacy policies and terms of the relevant social media provider.
We may use social media platforms to:
- Communicate with customers
- Respond to enquiries
- Advertise products
- Promote offers
- Measure advertising
- Understand customer engagement
We do not control how social media platforms independently collect or process information about their users.
15. Payment Information
Payments made through our website may be processed by third-party payment providers.
Depending on the payment method you choose, the payment provider may collect information such as:
- Name
- Billing details
- Payment details
- Transaction information
- Fraud prevention information
We generally do not store complete payment card details on our own systems.
Payment providers handle payment information according to their own privacy policies and security practices.
16. Sensitive Information
We do not generally require sensitive information to provide our products and services.
Sensitive information can include information such as health information, racial or ethnic information, religious beliefs, sexual orientation or other categories defined under applicable privacy law.
We will not intentionally collect sensitive information unless it is reasonably necessary for a particular purpose and permitted or required by applicable law.
17. Anonymity and Pseudonymity
Where it is lawful and practicable, you may interact with us without identifying yourself or by using a pseudonym.
However, there are situations where we cannot provide a product or service without identifying information.
For example, we generally need your name and contact or delivery information to process an order or arrange delivery.
18. Accuracy of Personal Information
We take reasonable steps to ensure that personal information we hold, use or disclose is accurate, up to date, complete and relevant for the purpose for which it is used.
If you believe information we hold about you is incorrect, please contact us and request a correction.
19. Security of Personal Information
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Unauthorised modification
- Unauthorised disclosure
Depending on the circumstances, our security measures may include:
- Access controls
- Password protection
- Secure ecommerce systems
- Limiting access to authorised personnel
- Using reputable technology providers
- Security monitoring
- System and account security measures
- Appropriate staff practices
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
You should also take reasonable care when providing personal information online.
20. Data Breaches
If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable laws.
Where the Notifiable Data Breaches scheme applies and an eligible data breach is likely to result in serious harm to affected individuals, we will take the steps required by law, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
21. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information to:
- Provide products and services
- Maintain transaction records
- Process warranties
- Deal with returns and refunds
- Resolve complaints
- Resolve disputes
- Meet tax and accounting obligations
- Comply with legal requirements
- Prevent fraud
- Protect our legal rights
When information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it, unless we are required or permitted by law to retain it.
22. Access to Your Personal Information
Where applicable under Australian privacy law, you may request access to personal information we hold about you.
You can make an access request by contacting us using the contact details in this Privacy Policy.
We may need to verify your identity before providing access.
We will generally provide access unless an exception under applicable law permits or requires us to refuse access.
Where applicable, we will deal with access requests within the timeframes required by law.
23. Correction of Your Personal Information
You may ask us to correct personal information we hold about you if you believe it is:
- Inaccurate
- Out of date
- Incomplete
- Irrelevant
- Misleading
We will take reasonable steps to correct information where required by applicable privacy law.
If we refuse a correction request where applicable law requires us to provide reasons, we will explain the reason for our decision and any available complaint options.
24. Privacy Complaints
If you believe we have mishandled your personal information or breached applicable privacy requirements, we encourage you to contact us first.
We will investigate your complaint and attempt to resolve it fairly and within a reasonable period.
When making a privacy complaint, please provide:
- Your name
- Contact details
- Details of your complaint
- Relevant dates
- Relevant order or transaction information
- Supporting documents where appropriate
We will not charge you for making a privacy complaint.
25. Complaints to the OAIC
If you are not satisfied with our response, or you believe your complaint has not been adequately resolved, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Further information about privacy complaints is available from the OAIC at:
26. Children's Privacy
Our website and services are intended for general consumers and are not specifically directed towards children.
We do not knowingly seek to collect personal information from children where it is not reasonably necessary for our services.
If a parent or guardian believes that a child has provided us with personal information unnecessarily, please contact us.
27. Unsolicited Personal Information
If we receive personal information that we did not solicit, we will assess whether we could have collected that information under applicable privacy laws.
Where applicable law requires us to destroy or de-identify unsolicited personal information, we will take reasonable steps to do so.
28. Business Transactions
If Living Quarters is involved in a proposed or actual:
- Sale
- Acquisition
- Merger
- Restructuring
- Transfer of assets
- Business transaction
personal information may be disclosed to relevant parties where reasonably necessary for the transaction and permitted by law.
Any handling of personal information will continue to be subject to applicable privacy requirements.
29. Legal Requirements
We may collect, use or disclose personal information where reasonably necessary to:
- Comply with Australian laws
- Comply with court orders
- Respond to lawful requests from government agencies
- Respond to law enforcement
- Prevent fraud
- Investigate suspected unlawful activity
- Protect our customers
- Protect our employees
- Protect our property and business
- Establish, exercise or defend legal claims
30. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be necessary because of:
- Changes to our business
- Changes to our website
- Changes to our technology
- Changes to our service providers
- Changes to our advertising or analytics services
- Changes to privacy practices
- Changes to Australian privacy laws
- Changes to regulatory requirements
When we update this Privacy Policy, we will change the Last updated date at the top of the policy.
Where required by law, we will take additional steps to notify affected individuals about significant changes.
31. Contact Us
For privacy enquiries, requests for access or correction, or privacy complaints, please contact:
TradeSmart Supplies Pty Ltd trading as Living Quarters
ABN: 94648611376
Address:
7 Adam Street, Quarry Hill, VIC -3550
Phone:
(03) 5443 00 22
Email:
admin@livingquarters.com.au
Website:
https://livingquarters.com.au
We aim to handle privacy enquiries and complaints fairly, promptly and in accordance with applicable Australian privacy requirements.
32. Further Privacy Information
Further information about privacy and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC):
Last updated: 17 August 2026