Returns and Exchanges
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from Us.
- Please ensure that the item you are returning is repackaged with all elements.
Ship your item back to Us
Firstly Print and return this Returns Form to:
30 South Park Avenue, San Francisco, CA 94108, USA
Please remember to ensure that the item you are returning is repackaged with all elements.
For more information, view our full Returns and Exchanges information.
- Different sizes- 2.4 x 2.4mtr, 2.6 x 2.6, 3 x 3, 3 x 4, 3 x 5, 3 x 6, 3 x 7, 3 x 8, 4 x 4, 4 x 5, 4 x 6, 4 x 7, 4 x 8, 5 x 5, 5 x 6, 5 x 7, 5 x 8
- Thicker posts
- Longer posts
- Full length Bar
- Plantation Shutters
- Full Colorbond (no skylight)
- Subfloor & deck
- Delivery & Installation
- 6 different standard sizes
- Decking in choice of 3 timbers- Treated Pine, Karri hardwood or Merbau
- Staining available (and recommended).
- Delivered to your door * (fees apply)
- Installation available * (fees apply)
- Staining $189
- 450mm elevation kit $229
- Elevation kit staining $169
- Balustrades (there are 4 openings in these pergolas & middle Balustrades can be used to fill these openings in. Mostly used when the elevation kit is purchased) $75 ea
- Delivery POA
- Installation POA
- Subfloor & Decking (Treated Pine or Camaru Hardwood deck)
- Square posts
- Steel post stirrups
- Delivery & Installation POA